Customer service has been thrust into the spotlight with the recent events from a Chinese automaker coming onto social media and making waves. To reassure future and current customers, other brands are stepping up to the plate to ensure that their customer and aftersales services are top-notch.

One of these brands is Jetour Philippines, which recently launched its customer service hotline and chatbot service.

Meet Kendee the new brand mascot

The brand says the move was made to ensure customer engagement is fun, efficient, and informative. Aside from this, the automaker has also introduced its new mascot, Kendee, based on the Jetour Ice Cream EV. 

Kendee is Jetour’s official chatbot, which will answer customer inquiries through its official Facebook page and Messenger. It will also answer questions on other social media pages like Instagram. Kendee will address the following: 

• Customer support
• Technical Support
• Aftersales Advisories

The brand mascot will also reach out to Jetour customers and share information about the brand and its products by sharing the following;

• Fun Vehicle Facts
• Car Care Tips
• Event Schedules

Jetour says it is a creative initiative that aims to provide a comprehensive support system for curious customers, who often have many questions about the brand, its vehicles, and services.

A new customer service hotline

Aside from the new chatbot/mascot, Jetour Philippines has also opened a unique customer hotline assistance number (0917-5-JETOUR) for those who want a more personal touch with a person to talk to. It's another strategic step for the brand to promptly, efficiently, and comprehensively address inquiries.

“As a new brand, we understand that curiosity is natural,” shares JAPI Managing Director Lito Jose. “Our Customer Hotline Assistance 0917-5-JETOUR and our new brand mascot, Kendee, are here to ensure that every customer’s journey with us is as informative as it is enjoyable. We are dedicated to making our customers’ experience with us exceptional as we focus on addressing their concerns in a timely and attentive manner.”

A multifaceted support system

The new Customer Hotline Assistance 0917-5-JETOUR is designed to cater to a wide array of queries and requests, including:

• Inquiring about Jetour’s products
• Booking Test Drives
• Scheduling Service Appointments
• Locating the nearest dealerships

The hotline is also open from Monday to Friday from 8:00 AM to 6:00 PM.  For weekends and holidays, customers can leave a message. They can expect a prompt response on the next business day. 

Jetour Auto Philippines encourages both current and potential customers to take advantage of the innovative Customer Hotline Assistance 0917-5-JETOUR, assuring them that the Jetour experience is just a phone call away.

For more information about Jetour Auto Philippines and its Customer Hotline Assistance 0917-5-JETOUR, visit www.jetourauto.ph. Customers may also reach out to its Kendee chatbot via the Jetour Auto Philippines official Facebook, Messenger and Instagram accounts.