Foodpanda Philippines operations director Patricia Jacinto recently shared the company’s efforts to show its appreciation to its riders through various programs and initiatives available at the disposal of its delivery partners.

On February 28, 2023, the company doubled every tip that the customer gave to the rider using the app’s rider tipping feature.

“In our own way, we want to show our delivery riders gratitude and appreciation, especially during the month we celebrate love," she said. "At the same time, it is also an encouraging measure for our app users to tip their assigned riders."

On the rider app, customers can easily tip any amount to their riders when they order from Foodpanda via credit card or e-wallet, with 100% of the amount going directly to the accounts of the riders.

Support and assistance to Ka-pandas

To help with the burden of high fuel rates, exclusive discounts from tie-ups with fuel provider partners like Unioil, Caltex, PriceLOCQ, Seaoil, Phoenix and Limitless, and Jetti are offered to Ka-pandas.

Foodpanda also provides healthcare assistance and insurance protection in line with its existing programs.

“The Panda Care program, in partnership with Igloo, is an insurance coverage in the event that our Ka-pandas get into unexpected road accidents while on their shifts,” Jacinto explained.

“Meanwhile, MAPFRE Insurance gives them a considerable discount on their Compulsory Third Party Liability (CPTL), one of the requirements for delivery riders in their motorcycle registration or renewal,” she added.

Jacinto also mentioned that even essential health and wellness maintenance are also part of the company’s initiatives to promote the well-being of its delivery partners.

“We have discounts on eyeglasses, medicines, vitamins, and medical supplies with selected partners and locations such as Top Vision Center Optical - Pasig, Multigro Healthcare x Grovic Pharma - Malabon, and Generika Drugstore," she said.

Providing much-needed support to Ka-pandas is crucial for their well-being and safety and Foodpanda's efforts to extend this ensure that their delivery partners can continue to provide customers with reliable and efficient service.

According to Jacinto, these initiatives have been ongoing since last year and will continue this year as the present situation still calls for them.

Jacinto assured that Foodpanda would continue to explore ways to ramp up their existing efforts and look for opportunities to help Ka-pandas, who have become an important part of their customers’ online food delivery routines nationwide.

Do you tip your Foodpanda rider?

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