The service campaign or recall is for the air-conditioning system of the electrified crossover, after cases of some units experiencing cooling failure. Nissan has already identified the issue, stating that it is a software and hardware problem they can now quickly address.
A similar campaign is already being conducted for Kicks e-POWER owners in Thailand.
The Japanese automaker has already started to reach out to affected customers. Owners can head to their nearest dealership to have their units checked.
If found to be faulty, Nissan will replace the needed parts for free. Customers can also use the links and numbers below to expedite the process.
Nissan Philippines official statement
"To our valued Nissan customers,
Thank you very much for your confidence in our brand and product. Nissan is committed to the satisfaction of our valued customers. Regarding our follow-through measures for KICKS e-POWER Air Conditioning (AC) cooling issue, we would like to share a few important updates, as follows:
The company has launched a service campaign to invite owners of KICKS e-POWER to take their vehicles to an authorized Nissan dealer for inspection and repair without any cost.
To expedite the process and reduce any inconvenience, customers are encouraged to contact their preferred authorized Nissan dealership to schedule an appointment before bringing their vehicle in for repair.
Customers with confirmed appointments will be prioritized for parts allocation. Once customers have confirmed the appointment and parts allocation, inspection and repair may proceed and will only take approximately two (2) hours to complete. Nissan will also contact affected customers, informing them about the service campaign details.
Please refer to the list of Nissan Dealer contacts through our Find a Dealer page or contact our dedicated customer support hotline at (+632) 8403-6593 and (+63927) 600-9557.
Customers may also check if their unit is affected by inputting the Chassis number or Conduction Sticker number using this link.
In the meantime, Nissan is pleased to announce that we have resumed the production and delivery of KICKS e-POWER. We thank our customers for their patience and understanding.
Once again, we apologize for any inconvenience this may have caused and thank our customers for their patience in this matter. Nissan commits to keeping our customers as a top priority and at the center of everything we do."
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A car enthusiast at heart, nothing excites Joey more than an open road and a full tank of gas. Ready with the latest information about cars, he constantly studies and researches the latest happenings in the motoring world while caring for a car that's an extension of himself.
